In Islamabad arrivals, a great hullabaloo arose, like a volcano erupting. Hundreds of tired and disgruntled travellers crowded the luggage belts, struggling to catch sight of their possessions, like a flock of herons, frantically searching the water for fish. Faces scowled; babies wailed; ladies sat back, fanning themselves with their scarves. It had been two hours; their luggage had failed to arrive and, to make matters worse, the luggage of the next arrivals was beginning to appear instead.
“What the hell is this!” yelled a large, moustachioed fellow, in a rich, white salwar qameez. The officials, in blue uniforms, continued to play dumb, expressing platitudes: “we have some technical difficulties… One of the computers has malfunctioned, but it will be fixed, and your luggage will be here soon.”